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MSU IT Service Desk:

About Zoom

Important Notice: As of November 5th, 2022, Zoom is enforcing a new minimum version every 3 months (the first weekend of February, May, August, and November). Learn more about Zoom Software Quarterly Lifecycle Policy here.

Zoom is a cloud-based solution for video and audio conferencing, mobile collaboration, and online meetings and Webinars. Zoom's web-based conferencing uses high-quality video and audio and is accessible on MacOS, Windows, iOS and Android mobile devices. Additionally, Zoom can be used with conventional phone lines for audio conferencing. Finally, this online solution can also connect to existing Polycom, Tandberg, LifeSize, and similar devices.

Centrally supported Zoom is available for MSU faculty, staff and students for the Zoom Pro Meeting and Zoom Webinar 1000.

MSU has signed a HIPAA Business Associate Agreement (BAA) with Zoom

If you would like your data to be protected in accordance with HIPAA guidelines, please sign into with your MSU NetID and password. Otherwise, continue using

All personal settings in your account including profile, meeting and webinar schedules, audio conference will be moved over automatically once you switched to the HIPAA compliant account, and all data will be kept in the original order.

Please use "" as the company domain to sign in with SSO for Zoom Client (App).

Instructions on Login and Setup a HIPAA Zoom Account here. Additional HIPAA Compliant information is here.

Why community ID users sign into free Zoom account directly

MSU community ID users will sign into Zoom free account directly because the community ID users are not owned by MSU and they are supposed to be managed by another entity/institution. Browse to to log in to Zoom service for MSU community ID users. Please use your email address and password.

How to get started with Zoom

Browse to to log in to Zoom service for MSU faculty, staff and students. Please click on the Login and use your MSU NetID/password.

Getting Started With Meeting and Getting Started With Webinar will get you started and more information for Meetings and Webinars.

What services do I have access to?

MSU faculty, staff and students have free access to Zoom Pro Meeting up to 300 participants and Zoom Webinar up to 1000 participants.

Detail features for Zoom Pro Meeting and Webinar here.

Where can I learn more about using Zoom?

You may view the Zoom Learning Center as well as MSU Zoom Basics.

If you encounter log-in issues or need other technical support, Please use this contact form, or contact MSU IT Service Desk at Local: (517)432-6200, or Toll Free: (844)678-6200, or send email to